This hotel acquires personal information mainly through the following means. Please note that the personal information you provide is necessary to provide you with our services, and if you do not provide it, you may not be able to use our services.

1. Registration card to be submitted by customer Stay
2. Application form for weddings and banquets
3. Application Form for Use of Ancillary Facilities
4. Membership Program Application Form, etc.
5. Records of when you visit or call this hotel
6. Reservation information through the website

The Hotel will use personal information obtained from customers in accordance with the purposes of use as shown in the table below.

The Hotel will not provide customers' personal data to any third party, except with the consent of the customer.
In the event that the handling of customers' personal data is entrusted to a third party within the scope necessary to achieve the purpose of use, the hotel will instruct the entrusted party to manage the personal data appropriately and supervise it properly.
However, the Hotel may provide personal data of customers to third parties in order to cooperate with requests for disclosure based on legal grounds from persons with legitimate authority from judicial and administrative agencies, or when permitted by other laws and regulations.

The Hotel will process your personal information on one or more of the following grounds

1. The customer consents to the handling of his/her personal data for one or more of the specific purposes set forth in Section 2.
2. The handling of personal data is necessary for the performance of a contract between the customer and the Hotel, or the handling of personal data is necessary for the performance of a procedure at the request of the customer prior to the conclusion of the contract.
3. the processing of personal data is necessary to comply with a legal obligation to which the Hotel is subject
4. the handling of personal data is necessary to protect the vital interests of the customer or a third party
5. The handling of personal data is permitted in the performance of a task carried out in the public interest or in the exercise of official authority vested in the Hotel
6. the processing of personal data is necessary for the legitimate interests pursued by the Hotel or by a third party (except where the fundamental rights and freedoms of the customer prevail)

• (a) Operation of the Hotel's business
• (a) Improvement of the hotel's services and development of new services
• c. Research and analysis of the Hotel's guests' use of the Hotel
• (d) Ensuring the safety of guests, Hotel officials and employees, etc.
• (e) Direct marketing to customers
• (f) Legal claims or insurance claims, etc. by the Hotel or third parties
• (k) the promotion of important public interests by the Hotel or by third parties
• (k) Providing information to public authorities regarding criminal activity or threats to public safety

In accordance with Article 49(1)(b) of the GDPR, the Hotel will process personal information of customers obtained in the EEA after transferring it from the EEA to Japan, as it is necessary to provide the respective services to the customer.

This hotel will retain the personal information of guests under its control only for the period necessary to achieve the purpose for which it is used, and will erase personal information after the retention period has elapsed within a reasonable period of time.

You have the following rights if certain conditions permitted by law are met. Please refer to Section 9 for information on how to exercise your rights or make inquiries to the Hotel.

1. You have the right to request an explanation of the information we hold about you and how we use that information.
2. You have the right to receive a copy of your personal data held by the Hotel, for a fee determined separately by the Hotel.
3. You have the right to have the Hotel correct any inaccuracies in your personal data held by the Hotel.
4. You may request the deletion of your personal data maintained by this hotel, and this hotel will delete your personal data in accordance with your request. However, the Hotel may retain the Client's personal data in certain cases as permitted by law.
5. You have the right to receive your personal data and to transfer said data to another controller.
6. You have the right to object to the processing of your personal data. In the event of an objection, the hotel may continue to process your personal data to the extent permitted by law.
7. You have the right to lodge a request for restriction of processing with respect to the processing of your personal data. In particular, you also have the right to object to the processing for direct marketing purposes.
8. The customer may appeal to the supervisory authority.
9. You may withdraw any consent you have given to the Hotel to handle your personal data.

In order to protect your privacy and the confidentiality of your personal data, this hotel has adopted the highest standards of information security.
We restrict access to your personal data to authorized employees or agents.
The service providers used by the hotel are obliged to maintain strict confidentiality.
The hotel takes physical, electronic, and procedural precautions to prevent loss, misuse, damage, alteration, unauthorized access, or disclosure of your personal data.
Other features of our information security program include

1. Use of specialized technology such as firewalls
2. Testing products and services on the Internet for security and operational feasibility before they are actually used, and constantly examining them for known technology vulnerabilities
3. Having internal and external audits of its website and Internet-based services
4. Monitoring of the system's structural infrastructure to detect vulnerable areas or areas that may be subject to unauthorized external intrusion.
5. Controlling access to various websites and systems by verifying identity and authority.
6. Keep security practices up-to-date by training employees and addressing new risks and technological developments.

This policy may change from time to time to reflect the actual collection and use of your personal information by the Hotel.
The revised policy will be effective upon posting on the Hotel's website.
This policy was last revised on July 12, 2019.

You may request disclosure of your personal data held by the Hotel. When requesting disclosure, you will be required to submit identification documents to prevent disclosure of your personal data to anyone other than you. Such requests for disclosure will be handled in accordance with laws and regulations.
When a customer requests correction, addition, or deletion of the content of retained personal data, or suspension of use, erasure, or suspension of provision to a third party of such data, in accordance with laws and regulations, etc., such requests shall be handled in the same manner.
When requesting disclosure or correction of retained personal data, or when requiring detailed information on the Hotel's privacy policy or personal information protection, please contact the Customer Service Desk below. (To request disclosure or correction of retained personal data, please download the application form format on the web and submit it by mail to the contact below.)
Please note that the customer may be asked to bear the actual costs associated with the procedures for disclosure of retained personal data.